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CUSTOMER SUPPORT FAQs

  • Where can I learn more about the programs on my treadmill?

    Please refer to your owner's manual for a complete description of the programs available on your machine.

  • What routine maintenance should I conduct on my treadmill?

    After each use, clean and inspect, following these steps:

    • Turn off the treadmill with on/off switch, then unplug the power cord at the wall outlet.
    • Wipe down the running belt, deck, motor cover, and console casing with a damp cloth. Never use solvents, as they can cause damage to the treadmill.
    • Inspect the power cord. If the power cord is damaged, contact the retailer from whom you purchased the product..
    • Make sure the power cord is not underneath the treadmill or in any other area where it can become pinched or cut.
    • Check the tension and alignment of the running belt. Make sure that the treadmill belt will not damage any other components on the treadmill by being misaligned.

    Every week, clean underneath the treadmill, following these steps:

    • Turn off the treadmill with the on/off switch. Then, unplug the power cord at the wall outlet.
    • Fold the treadmill into the upright position, making sure that the lock latch is secure (if it is a folding unit).
    • Move the treadmill to a remote location.
    • Wipe or vacuum any dust particles or other objects that may have accumulated underneath the treadmill.
    • Return the treadmill to its previous position.

    Every month:

    • Turn off the treadmill with the on/off switch. Then, unplug the power cord at the wall outlet.
    • Inspect all assembly bolts of the machine for proper tightness.
    • Turn off the treadmill and wait 60 seconds.
    • Remove the motor cover. Wait until all display screens turn off.
    • Clean the motor and lower board area to eliminate any lint or dust particles that may have accumulated. Failure to do so may result in premature failure of key electrical components.
    • Vacuum and wipe down the belt with a damp cloth. Vacuum any black/white particles that may accumulate around the unit. These particles may accumulate from normal treadmill use.
  • How do I tension or align my running belt?

    Please click on the link below to download a PDF. (Adobe Acrobat Reader required. If you don't have Adobe Acrobat Reader, click here.)

    Download Instructions

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  • What routine maintenance should I conduct on my elliptical?

    After each use:

    • Turn off the elliptical by unplugging the power cord from the wall outlet.
    • Wipe down the elliptical with a damp cloth. Never use solvents, as they can cause damage to the elliptical.
    • Inspect the power cord. If the power cord is damaged, contact Vision Fitness customer technical support.
    • Make sure the power cord is not underneath the elliptical or in any other area where it can become pinched or cut.

    After each week, clean underneath the elliptical, following these steps:

    • Turn off the elliptical by unplugging the power cord from the wall outlet.
    • Move the elliptical to a remote location.
    • Wipe or vacuum any dust particles or other objects that may have accumulated underneath the elliptical.
    • Return the elliptical to its previous position.

    After each month:

    • Inspect all assembly bolts and pedals on the machine for proper tightness.
    • Clean any debris off of the pedal arm wheels and guide rails.
  • Where can I learn more about the programs on my elliptical?

    Please refer to your owner's manual for a complete description of the programs available on your machine.

  • What routine maintenance should I conduct on my exercise bike?

    After each use:

    • Turn off the bike by unplugging the power cord from the wall outlet.
    • Wipe down the bike with a damp cloth. Never use solvents, as they can cause damage to the bike.
    • Inspect the power cord. If the power cord is damaged, contact the retailer from whom you purchased the product..
    • Make sure the power cord is not underneath the bike or in any other area where it can become pinched or cut.

    After each week, clean underneath the bike, following these steps:

    • Turn off the bike by unplugging the power cord from the wall outlet.
    • Move the bike to a remote location.
    • Wipe or vacuum any dust particles or other object that may have accumulated underneath the bike.
    • Return the bike to its previous position.

    After each month:

    • Inspect all assembly bolts and pedals on the machine for proper tightness.
    • Clean any debris off of the seat guide rail.
  • Where can I learn more about the programs on my exercise bike?

    Please refer to your owner's manual for a complete description of the programs available on your machine.

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